If you have any questions or queries you can read up on our frequently asked questions below. If you can't find what you're looking for, you can get in touch using the contact form.
Do you provide International delivery?
Orders outside the UK will be sent via Airmail, so please note when ordering that Airmail can take 3-4 working days if it’s within the EU, up to 7 working days for the rest of Europe and up to 10 working days for destinations outside Europe. If you can't see your country in the list or require a faster service, then please get in touch and we will happily get a quote for you.
Please remember that custom fees, duty and import charges may apply to overseas destinations. Jennifer Lemon Designs is not responsible for any of these additional charges that may be incurred by our goods being shipped to your country.
What is your returns policy?
We want our customers to love our products, but if for any reason you are unhappy then please tell us within 7 days of receiving your order and we will try to resolve the issue. Any items returned need to be received within 30 days of purchase in unused condition to the Jennifer Lemon Designs studio address. Remember that all pieces are hand made and printed therefore will have an element of variation in colour and markings. We do not accept unauthorised returns under any circumstances and we are sorry, but we do not reimburse the postage on items that are being returned unless they are faulty. Refunds and exchanges are not possible for items that are especially commissioned.
Do you do special commissions?
Custom pieces are available and we can work within a budget. For more details on commission work simply email us at email@example.com.
Do you wholesale?
Custom pieces are available and we can work within a budget. For more details on wholesale email us at to request a lookbook and pricelist.
How do I track my order
All items are sent using recorded delivery and you will be given the tracking number which you will receive with an email confirming your order has been despatched. You can track your order using your tracking number and the link on your dispatch confirmation email.
How can I contact your couriers?
If you need to contact the courier, you can use your order tacking number and link found on your order despatch confirmation.
If the goods fail to reach you by the suggested date, then please email us and we can look into it. Please make sure you provide the correct postal address at the time of order because if the items are returned to us we will have to charge for re-postage.
In the unlikely event that the goods become damaged during postage then please let us know as soon as they arrive and we can investigate this. If you do not report this immediately then we will not accept any responsibility for the damage and are not obliged to reimburse you.
What are your delivery options?
Jennifer Lemon Designs ships anywhere in the UK by Royal Mail first class recorded delivery, meaning you will have a tracking number and a signature will be required on delivery.
If you do not collect your item from the post office within the time stipulated on the card and the item is returned to Jennifer Lemon Designs, we reserve the right to charge for re-postage.
Accuracy Of Content
While every care has been taken to ensure of accurate descriptions and we strive to maintain colour accuracy, as many of our products are hand printed, there can be slight colour and marking variations from product to product. Please also note that the look and shade of colours can also vary from computer screens.
As our jewellery and textile products are made by hand there may be fractional differences in measurements.
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